Shipping Policy

At Awwal, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak shopping seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India. International shipping may be available for selected countries and products, subject to availability.

3. Estimated Delivery Time

Delivery times are estimates and may vary depending on your location.

Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Other Cities	3–7 Business Days
Remote Areas	5–10 Business Days

Please note that delivery times may be affected by weather conditions, public holidays, courier delays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Awwal may offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been shipped, you will receive:

• Order confirmation email
• Shipping confirmation email
• Tracking number
• Courier partner details (where available)

You can use the tracking information to monitor your shipment's progress.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Please ensure your shipping address, phone number, and email address are accurate before placing your order.

Awwal is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to factors beyond our control, including:

• Severe weather
• Natural disasters
• Public holidays
• Courier service disruptions
• Government restrictions
• High order volumes

We appreciate your patience in such situations.

9. Damaged Packages

If your package arrives damaged:

• Do not discard the packaging.
• Take clear photos of the package and product.
• With unboxing video.
• Contact our customer support within 48 hours of delivery.

We will investigate the issue and assist you with an appropriate resolution.

10. Lost Shipments

If your tracking information has not been updated for an extended period or your shipment appears to be lost, please contact our customer support team.

We will coordinate with the courier partner to resolve the issue as quickly as possible.

11. Partial Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location. You will receive tracking details for each shipment, if applicable.

12. Delivery Restrictions

Some products may not be available for delivery to certain locations due to courier limitations, local regulations, or product-specific restrictions.

13. International Shipping

If international shipping is available:

• Delivery times vary by destination.
• Shipping charges are calculated at checkout.
• Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country.

14. Order Acceptance

Please inspect your package upon delivery. If you receive an incorrect or damaged item, notify us promptly so we can assist you.

15. Contact Us

If you have any questions regarding your shipment or delivery, please contact us through our Contact Us page or the customer support channels listed on our website.