Privacy Policy

At Awwal ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Mobile phone number
• Date of birth (where voluntarily provided)
• Account login credentials
• Order history

Payment Information

Payments are processed through secure third-party payment providers. Awwal does not store your complete credit card, debit card, UPI PIN, CVV, or banking credentials.

Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Process payments
• Provide customer support
• Send order confirmations and shipping updates
• Verify transactions and prevent fraud
• Improve our website and services
• Personalize your shopping experience
• Respond to inquiries
• Comply with legal obligations
• Send promotional communications (only where permitted or with your consent)

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Measure marketing campaigns
• Deliver relevant advertisements

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Information Sharing

We do not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

• Payment gateway providers
• Shipping and courier partners
• Technology and hosting providers
• Analytics providers
• Marketing service providers
• Customer support platforms
• Government or regulatory authorities where legally required

These third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Account Security

If you create an account with Awwal, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

Please notify us immediately if you suspect unauthorized access to your account.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

• New product announcements
• Special offers
• Discounts
• Promotional campaigns
• News and updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting Customer Support.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Maintain business records
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Request information about how your data is used

We will respond to eligible requests within a reasonable timeframe and in accordance with applicable laws.

10. Children's Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

11. Third-Party Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, or policies of these third parties. We encourage you to review their respective privacy policies before providing any personal information.

12. International Data Transfers

If your personal information is processed or stored outside your country of residence, we will take reasonable steps to ensure that it receives an appropriate level of protection in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

The updated version will be posted on this page with the revised Effective Date. Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Customer Support team through the contact details provided on our website.

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law.