Return & Exchange Policy

At Awwal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Exchange Policy explains the conditions, eligibility, and process for returning or exchanging products purchased through our website.

Please read this policy carefully before requesting a return or exchange.

1. Return Eligibility

You may request a return for eligible products within the return period specified on the product page or within 3 days of delivery (unless otherwise stated).

To qualify for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Include all original tags, labels, accessories, manuals, and packaging.
• Be returned with the original invoice or proof of purchase.
• Not show signs of misuse, damage, or alteration by the customer.

Awwal reserves the right to inspect returned items before approving a return or refund.

2. Exchange Eligibility

Eligible products may be exchanged for:

• A different size
• A different colour (subject to availability)
• The same product if it is defective or damaged
• A replacement for an incorrect item delivered

Exchange requests are subject to stock availability.

3. Non-Returnable & Non-Exchangeable Items

For hygiene, safety, legal, or product-specific reasons, the following items are generally not eligible for return or exchange unless they are defective, damaged, or incorrectly delivered:

• Customized or personalized products
• Gift cards
• Digital products or downloadable content
• Clearance, final sale, or non-returnable items clearly marked on the product page
• Products damaged due to misuse, negligence, or improper handling
• Products with missing tags, accessories, or original packaging
• Used or altered products
• Beauty and personal care products that have been opened or used
• Innerwear, socks, or similar hygiene-sensitive items
• Perishable products (where applicable)

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Manufacturing defective
• Incorrect
• Missing parts or accessories

Please contact our Customer Support team within 48 hours of delivery.

To help us process your request quickly, please provide:

• Order Number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Failure to report the issue within the specified timeframe may affect eligibility.

5. Return Process

To initiate a return:

1. Contact our Customer Support team.
2. Provide your Order Number and reason for the return.
3. Follow the return instructions provided by our team.
4. Securely pack the product in its original packaging.
5. Ship the product or hand it over to our authorized courier partner, if applicable.

Returns sent without prior authorization may not be accepted.

6. Return Shipping

• If the return is due to a defective, damaged, or incorrect product, Awwal may arrange return shipping or reimburse reasonable return shipping charges, where applicable.
• If the return is for personal reasons (such as a change of mind, incorrect size selection, or no longer needed), return shipping costs may be the customer's responsibility unless otherwise stated.

7. Inspection of Returned Products

All returned products are subject to quality inspection upon receipt.

A return, exchange, or refund will be approved only after the product has been inspected and found to meet the conditions of this policy.

8. Refunds

If a returned product is approved:

• Refunds will be processed to the original payment method.
• Refunds are typically processed within 5–10 business days after approval.
• Processing times may vary depending on your bank or payment provider.

Shipping charges, gift wrapping charges, COD fees, or other service charges may not be refundable unless required by law or where the return is due to our error.

9. Exchange Processing

Approved exchanges will be processed after the returned product passes inspection and the requested replacement is available in stock.

If the requested item is unavailable, we may offer:

• A refund (where applicable)
• Store credit
• An alternative product of equal value (with your consent)

10. Order Cancellation

Order cancellations are governed by our Cancellation Policy. Orders that have already been shipped generally cannot be cancelled and must follow this Return & Exchange Policy if eligible.

11. Misuse of the Return Policy

To protect our customers and business, Awwal reserves the right to refuse returns, exchanges, refunds, or future orders in cases of:

• Excessive return activity
• Fraudulent claims
• Returned products that do not meet eligibility requirements
• Abuse or misuse of promotional or return policies

12. Consumer Rights

Nothing in this Return & Exchange Policy limits or excludes any rights available to consumers under applicable laws of the Republic of India.

13. Changes to This Policy

Awwal reserves the right to update, modify, or replace this Return & Exchange Policy at any time. Any changes will become effective immediately upon publication on our website.

14. Contact Us

If you have any questions regarding returns, exchanges, refunds, or replacements, please contact our Customer Support team through the contact information provided on our website. We will be happy to assist you.